forcing to take damaged products and not refunding money

• 2019-02-24 08:36:41
•  851k Views
• RATED 1

I had ordered for the valdim home temple product on Nov 11th for Rs. 13, 299 and then the product was delivered on Dec'25th in a damaged condition. I have since then been calling, sending photos and coordinating with them and after a lot of followup, they agreed to pick up the product. A carpenter had taken the measurement for replacement of the broken part and finally the product was picked up on Jan 22nd. After a month the same broken product was returned to me in the same condition with the cracks and broken parts clearly visible. They had promised that they will remanufacture the broken part and replace it. But nothing of that sort happened. I couldnt believe that I waited a month for this and I am amazed at the level of indifference shown by their entire team. As per their terms and conditions, incase of a damaged replacement, they will have to refund the money. So I asked them for refund of the money. But they are refusing to give a refund of the amount and are forcing me to take the damaged product at a discount of 10% or choose another product, which I am not interested in at all. They are also offering extended warranty to take the defective product.It is completely their fault and instead of gracefully accepting and refunding the money, they are harassing the customer. Their escalation team is even more non-responsive and not concerned. Horrible Experience.they simply cheat you.Please dont buy from this site ever. I will never recommend.