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They sent me an item significantly different from what was pictured. I had paid for expedited shipping, which they ignored and sent at their convenience days later. It was NOT shipped promptly. I had asked customer service about the item before ordering and was assured it was a long TUNIC, as pictured. What they sent me was a cropped top with different sleeves and coloration. They did not resond to my return request and request for a label. I shipped the item back to the seller the next day, with all tags and paperwork attached, and in the same package, at my own expense. I sent it to the address for returns that they list on their site. I then filed a Paypal claim to get my refund. Today the seller contacted me directly which is not allowed, and told me I could NOT have a refund, and to drop my Paypal claim! Seriously??? This is exactly why I filed one. I did NOT respond, of course. have tracked the return, and they will have it today. Hoping to get my refund from Paypal. DO NOT BUY FROM THESE PEOPLE. The items sent often do not look at all like those pictured and their customer service is non-existent!