category : Multi Products

Tomtop Reviews & Complaints

1.75
4 reviews

Tomtop Overview

Website https://www.tomtop.com
Address 5G-155-5G-165, 5/F, Huanan Inter. Leather Materials Logistics Zone, NO. 1, Huanan Avenue, Pinghu Street, Longgang Dist., Shenzhen, GD of China map_location
Customer Care Number: 0755-83998006
Working hours: 24 Hours
Country us_flag China

TOMTOP is a reliable China wholesale, and online retail shop established in June 2004 and based in Shenzhen. It offers Diverse & High-Quality Products.Tomtop deals with numerous items for daily use. It specializes in computer accessories, mobile phone accessories, home and garden items, clothing, video games, Games & Gaming Console, Video & Audio Stuffs, jewelry, car accessories, media player, RC models, Electronic Gadgets, etc.

Price is one of the advantages of their website. It has a variety of vendors and can always obtain the best price in the market supply. Customers can get 10-70% off than buying in local place or on other Chinese websites. If anyone finds their product price is higher compared to others, Tomtop assures to review and adjust the price accordingly, as per the terms and conditions they specify for which the users may contact at their customer service number or add other URL in the "Price Match."

TOMTOP is continuously launching products with reliable quality, art design, and unbeatable price to meet customers' demand. It offers over 1 million products for people globally.TOMTOP holds an enhanced method towards order confirmation, payment receiving, and package sent.It offers reliable and fast shipping service. Averagely the order will be shipped within 24 hours. Buyers can choose "EMS," "UPS," "Airmail with track number," or "DHL."

All the products sell in TOMTOP.com are based on their reliable quality and excellent designs. They have their technical quality check department via which the products are strictly checked one by one in their warehouse before sending it to the buyers.If the buyers wish to return or replace any product, they can do it within 45 days of getting it. In such cases, buyers have to bear the return shipping reimbursement.

Further, they offer 1 Year Repair Warranty for most products on the website. It offers free shipping on more than 80% of products.Tomtop offers Points and Rewards system which can be collected by the customers through many ways; by joining their website like Signing up, Writing a Review, Joining Newsletter, Report a bug, Post a Topic/Reply, or Make Any Order. They could use the owned points to get the discount on products they buy. They could get 1USD off spending 100 points. (100 points = 1USD.)

The TOMTOP owns one application which comes packed with functions and features created to give you best, safe and secure shopping experience. The app supports multi Languages such as Japanese, English, Portuguese, Spanish, Italian, Russian, German, French, and Polish, Arabic.

 

 

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4 Reviews From Our Community

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    • 3 Stars
    • 0
    • 2 Stars
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    • 1 Stars
    • 3
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    • Shipping
    • Quality
    • Service & Supporty
    • Value for Money

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Tomtop Reviews

Tomtop.com stole my refund money!

  • 2020-01-08 03:12:53
  •  826k Views
  • RATED 1
Don’t buy from TomTop.com they could just steal your money, it happened to me! I ordered an item on their website based on their picture showing what the item could do. When I received it, it could not do what was shown on the picture and in fact the users manual specifically said it could not do it. A clear case of false advertising. I asked TomTop.com for a refund of this low cost (US$9.99) item. TomTop did not dispute the false advertising but insisted that I must return the item at my expenses and via registered mail. This would have cost more than the cost of the item and they knew it, they even said so to me. However, I was flying to Taiwan 2 weeks later and I decided to take the item with me and mail it to Mainland China from there. The cost was half of the cost of the item so I decided to do it. TomTop sent me the address of their return warehouse to send the item back to and, again, insisted on getting it via registered mail. As soon as I arrived in Taiwan I went to the post office and mailed it by registered mail (which was 3 times more expensive than non-registered). Delivery was guaranteed by the Taiwan postal system within 7 to 10 days. TomTop had written to me they would refund me upon reception of the item at the warehouse. Within a week, I got confirmation of proper delivery by the Taiwan post office and warehouse staff had signed for it. I told TomTop the item had been deleivered (with proof of it) and I was expecting my refund ASAP. 25 days later I still did not have the refund. I contacted TomTop and they said they could not locate the item in the warehouse. Then they said I had sent the item to an address they have not used anymore for a while! The item was sent to the address THEY gave me 2 weeks prior to sending it back! They obviously did not want to pay my refund. I confronted them with this and they stopped replying to my emails! I have started a chargeback process with my credit card company and hopefully it will go through as I did not get anything from the money I paid (purchase price plus return shipping cost). TomTop.com just stole my money, period! If you have too much money you want to waste, go and buy from TomTop.com! If you want an honest company, don’t deal with TomTop.com they are NOT honest; there are several other reliable and honest companies available to order from China…

big rip off

  • 2019-01-28 14:18:31
  •  692k Views
  • RATED 1
We ordered a toy for our granddaughter's Christmas present and were assured it would arrive quickly. Several weeks went by with no delivery. Tomtop told us to be 'patient'. Christmas came and went with no package. We contacted Paypal to dispute the payment and eventually we did receive the item. Unfortunately is was NOT the item ordered. Our first clue was that the package was damaged and the item was the wrong color. Upon opening the package it was evident this was a USED product.....the screws for the battery compartment were stripped. Because they were alerted by Paypal that we were reporting the non delivery we were sent JUNK. We are able to send it back, but it would cost more than we paid for the item. A reputable company would have sent a return postage sticker or would have said to discard the product and refund our money. I know some people have had a good response from TomTop, we are not one of them. If you want to take a chance that you will get what you ordered and in a timely fashion.…...Good luck.

faulty product - no reply re replacement

  • 2018-12-17 01:03:11
  •  901k Views
  • RATED 1
Total rubbish. Bought a guitar pedal from them, which arrived DOA. Approached them for replacement which they said would arrive within 18 days. 40 days later, no replacement. Emailed them. No response to emails. Submitted a paypal claim, got no response from them. 2 weeks later and still no resolution. A horrible buying experience.

value for money

  • 2018-12-03 08:04:02
  •  539k Views
  • RATED 4
Very pleased with all my purchases from Tomtop - and I've made lots of them. Great value for money. Shipping time is variable but often speedier than you expect. I've used their customer service through email and it is excellent - very polite and efficient - they answer quickly. The website is definitely a five star for me.

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