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category : Multi Products

Tmart Reviews & Complaints

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6 reviews

Tmart Overview

Website https://www.tmart.com
Address TMART LIIMTED Flat/RM 1502, Easey Commercial Building, 253-261 Hennessy Road, WanChai, HK map_location
Customer Care Number: +852 8197 7220
Contact Email: complain@tmart.com
Working hours: 24 Hours
Country us_flag Hong Kong

Tmart.com is the globe's leading e-marketplace which supplies a wide range of items at affordable cost. You will locate electronic devices such as digital photo frames, laser pointers, chargers, car accessories, game accessories, flashlights, cell phones, cameras and more.  The company is located in Hong Kong and developed in 2011. It's objective is to build an excellent online site for customer electronic importers with the advanced & reliable method to search & buy exceptional quality items most cost-effectively.

Tmart offers a massive range of products in all top departments like computers, flashlights, Apple accessories, electronics, tablet PCs, video games, laptop accessories, beauty products, apparel and much more at very low prices. As a leading in the internet market, Tmart.com offers Free Delivery via leading logistic business anywhere worldwide.

Tmart has a cost assurance which suggests that if you discover the same item at a lower price on another website, you could speak to Tmart within two days of placing an order. After they validate the details with the site you provide, Tmart will return the price difference. Nevertheless, the lower-priced item satisfies the list below demands:

  • It isn't a marketing item.
  • The site needs to be a Business-to-Customer internet site (the stores on any websites are not included. For example, a store on the website like Ebay website, Amazon website or some other ones will be excluded. ) which provides free delivery service for it.
  • It has the same design as our item.
  • It has the comparable high quality of our item.

Tmart ensures to check the quality of the product before it leaves their warehouse to make sure that it remains in good working order.

If the customer received a defective item, he can return or replace it within 90 days of its delivery &Tmart will cover the delivery expenses in such cases. If the customers simply wants to return the product, he can, however they will be responsible for shipping.

Tmart ranked 4.7/ 5 stars in the testimonials/reviews provided by its consumers.

 


6 Reviews From Our Community

    • 5 Stars
    • 0
    • 4 Stars
    • 2
    • 3 Stars
    • 1
    • 2 Stars
    • 0
    • 1 Stars
    • 3
    • User friendly
    • Shipping
    • Quality
    • Service & Supporty
    • Value for Money

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Tmart Reviews

Good service and fast responds to customer

  • 2018-12-06 13:53:53
  •  860k Views
  • RATED 4
I have been buying from TMART for about nine months now and I have to say I find them great. Everything I bought was as described. One item was broken on arrival I emailed customer service and reported it as broken on arrival, they refunded me the full amount without me even asking for a refund or asking me to return the product

Prices are extreme and quality is low

  • 2018-12-06 13:38:36
  •  55k Views
  • RATED 3
The website is an overall failure. No contact is available when needed by the customer. Prices are extreme and quality is low. Better luck just going to the store you'll get it for half the price. The quality is very bad. The people involved with the website should really look for change in the website. Buyers, on the other hand should try something different.

Fake product delivery

  • 2018-12-06 13:19:14
  •  965k Views
  • RATED 1
I recently received a fake pair of shoes from this website. The product that I received was nowhere close to what I ordered in the first place. After writing the email to the website, they replied with an email asking for more time. After that, there has been no response from them. The website is very bad. The customer service is disappointing.

Desired products is pretty quick and easy to find

  • 2018-12-06 12:59:38
  •  692k Views
  • RATED 4
The shopping experience is generally good. Browsing the website and finding desired products is pretty quick and easy. I have not faced any problems in finding and purchasing a products. The free shipping is also a plus for Tmart. However, if you receive defective or broken products, you will be stuck. You will not be able to return them for a refund or replacement.

Very bad customer service and rude behavior

  • 2018-12-06 12:44:41
  •  949k Views
  • RATED 1
I ordered a Tenor saxophone case. The order was received and it was not what I ordered. After numerous emails they wind up saying that I do not understand their item description. Very, very frustrated with them. Each response from them are total falsehoods. Very bad customer service and rude behavior by the officials of the company.

Very bad customer service and rude behavior

  • 2018-12-06 12:44:30
  •  224k Views
  • RATED 1
I ordered a Tenor saxophone case. The order was received and it was not what I ordered. After numerous emails they wind up saying that I do not understand their item description. Very, very frustrated with them. Each response from them are total falsehoods. Very bad customer service and rude behavior by the officials of the company.

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