category : Online Stores

Sephora Reviews & Complaints

Sephora Overview

Address Sephora USA, Inc. First Market Tower 525 Market Street, 32nd Floor San Francisco, CA 94105-2708 map_location
Customer Care Number: +1 877-737-4672
Working hours:
Mon 05:00 am - 09:00 pm
Tue 05:00 am - 09:00 pm
Wed 05:00 am - 09:00 pm
Thu 05:00 am - 09:00 pm
Fri 05:00 am - 09:00 pm
Sat 06:00 am - 09:00 pm
Sun 06:00 am - 09:00 pm
Country us_flag United States

 In August 2017, Sephora, the French-origin beauty giant made its way into India. Many makeup enthusiasts across the country were ecstatic to experience the products the brand had to offer. Along with stores in key locations, came the online store exclusively on They have a reputation of selling high-end international brands like Clinique, Robert Cavilli, Forest Essentials, Givenchy, Yves Saint Laurent and numerous other brands.  

Sephora not only offers an enormous collection of makeup, but alsoprioritises skincare, haircare and fragrance. Their makeup section is astonishing, really. From everything basic, like foundations, mascara, lip gloss and blush to everything, like colour-correcting palette, eye primer, lip plumper and bronzer, all of it is available. They have wonderful brands with face makeup products like Smashbox and Makeup For Ever, eye makeup products from Natio, Givenchy and Benefit Cosmetics, lip products from brands like Bobbi Brown and Burt’s &  Bees. With Sephora’s own makeup line and makeup tools, makeup aficionados are satisfied.

It was a little upsetting that celebrated international brands like NARS, Too Faced, Nyx Cosmetics, Fenty Beauty, Anastasia Beverly Hills and Tarte didn’t make an appearance. Moisturizers, face creams, toners, and face oils are available in abundance variety. Burberry, Tom Ford and other perfumes and mists for men and women is incredibly impressive. Forest Essentials and Clinique provide body care products perfect for pampering yourself. 

While they’ve worked hard on their products and variety, they’ve lagged a little on customer service. The delivery is patchy and the glitches are quite noticeable. Even though they provide free standard delivery over the country, there have been instances when the express delivery has been exceptionally slow. Other times, the customers’ orders get cancelled against their will and they don’t receive their product at all. We have noticed that buyers are dejected that cheaper alternatives to their products are not available. 

Overall, Sephora is remarkable with its wide array of collection. Even after its shortcomings, it is a great shop to splurge in, but only you have that kind of money, because it might break your bank.



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