category : Multi Products

Paytm Reviews & Complaints

22 reviews

Paytm Overview

Address B-121, Sector 5, Noida – 201 301, Uttar Pradesh, India map_location
Customer Care Number: 0120-3888-3888
Contact Email: [email protected]
Working hours:
Mon 09:00 am - 05:00 pm
Tue 09:00 am - 05:00 pm
Wed 09:00 am - 05:00 pm
Thu 09:00 am - 05:00 pm
Fri 09:00 am - 05:00 pm
Sat 09:00 am - 05:00 pm
Sun Closed
Country us_flag India

The advent of digital transactions is here. What seemed like a sight right out of sci-fi movies is now a reality. Now money can be stored, transferred and paid through the internet. Everything is now at the touch of a fingertip and Paytm was one of the giants that started all of this. Initially Paytm introduced the facility to be able to recharge mobile phone through the internet. Then they introduced an app to increase accessibility, even through the phone. Further on came the options of paying off electricity bills, gas bills etc.

Now Paytm has finally entered into the digital money trip. Through Paytm, one can send and receive money into their bank accounts along with holding the money on a virtual Paytm bank, all at the click of a button.

Paying mobile bills through Paytm isnot only easy but also profitable. After being able to select which recharge to select after browsing through the meu, there is an option pending before recharging where good offers are placed before the user. From a wide variety of offer coupons, the user can choose or skip regardless of which the payment begins and through thee bank sites, money is absorbed and recharged.

Paying off electricity bills and other amenity bills through Paytm is an easy way to cut extra unnecessary effort. Now bills can be paid without even getting off the couch. Furthermore, Paytm also has a marketplace where goods can be purchased either using the online bank balance or by using traditional methods like credit or debit card. The goods are not always top quality, but they are cheap and of average build. The Paytm market has a lot of items catering to everyone’s private needs.

The Paytm bank allows the transfer of money through and from the users account and is quite safe. Though other apps have attempted the same and have succumbed to security breaches and other issues, Paytm does do a mean job in that department and it is safe to say the money is in good arms.

Using the app is a comfortable alternative and easier to handle. It has all the websites features plus added comfort. Regardless of app or website, Paytm has really managed to rise with the times and provide more than required, efficiently.

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22 Reviews From Our Community

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Paytm Reviews

Loot and scoot PayTM

  • 2022-05-31 10:09:37
  • RATED 1
PayTM deactivated my wallet a few weeks ago citing expiry of eKYC. Now not returning wallet money. Been pulling my hair for last three weeks to no avail- no official email channel(closed); always redirected to the app which is designed to cheat; raised several tickets which are all closed unilaterally and arbitrarily after giving idiotic replies; phone officers are more difficult to connect than God and then they take you on a 'catch me if u can trip' transferring your call to different departme

Paytm Postpaid Issue and Fraud

  • 2019-08-15 06:48:07
  • RATED 1
I am using paytm postpaid from last one year as i got this offer from paytm. And i have cleared my all Bill's without any delay as per my due date (ECS) through my bank. Suddenly i went to know my credits gone -565 and i am unable to use my paytm postpaid. Then i raised a complaint on 02-08-2019 complaint no 133815320 for clarification for my paytm postpaid account and the usage i have done. Then, answer i have received from customer support team to check your statement through my usage in paytm launch and usage in my paytm passbook. When i checked and found my usage is not beyond my credit assigned by paytm, credit assigned to me is (5000). And i have checked every month my usage and paytm debit the amount from my account is absolutely going smooth and fine. But from customer support they told me to check your usage from your passbook several times. When i checked and found everything thing is good. Again i raised this concern then they said due to red flagship by there risk engine they stopped my paytm postpaid account. And they deducted -565 from account on 14-08-2019 and still paytm not shared this particular statement from there end to understand myself about my expenditure through my postpaid account. I was harassing a lot by paytm customer support and my account has been terminated without any valid reason. Paytm is doing fraud by me and not providing the valid reason to me for this issue. I want to take this into higher concern and into the public. So other users also know about paytm postpaid is doing fraud to people. Customer support is very very very pathetic.

Please don't use Paytm for commercial purpose

  • 2019-07-13 12:16:55
  • RATED 1
Please don't use this app for commercial purpose, it has security issue. I have very bad experience with it. One day, a customer has came to my shop and done the payment via Paytm, he has opened his Paytm app and scanned Paytm QR Code and initiated the transaction. As I didn't get my money credited, checked with them, Paytm is telling, it's fake transactions and unable to help you even though it's their security issue. Many are facing the same issues. So guys please be careful while using Paytm for commercial purpose


  • 2019-04-16 20:17:42
  • RATED 1
Aaj se 40 days pahle ek game play kiya maine paytm ke through jiska wiining amount aaj tak nahi aaya jab maine care mai message kiya to 17 days ke baad reply aaya but amount refund nahi aaya Paytm Payment Bank me transaction fail kar diya in logo ne faltu me 2 din ke baad refund kiya jiske reason se mera other bank ka amount time pe paid nahi hua aur kal loan amount paid kiye to pahle success ho gaya phir paytm walo ne fail kar diya jaan ke jiske karan mera extra paisa deduct ho raha hai ya to mera account band kar de paytm wale ya paisa refund kare kyuki ye already mere sath 5 times fraud kar chuka hai paisa itna kaha deduct hota hai

PayTM 24×7 very shamful Lazy Unresponsible Employees

  • 2019-01-01 06:56:36
  • RATED 1
Order number-5270847753 dt-31/05/2018 TILL DATE NOT RECEIVED ICICI CASH BACK plz check all conversation credit card statement PDF FORMAT ALL DEMAND BY 24×7 many many times already sent but not solve the issue till date again & again demand c card statement in PDF FORMAT I REQUEST TO YOU PLZ CHECK ALL DETAILS SENT BY ME TILL DATE BEFKOOF BANNA RAHEY HAI 31/05/2018 SE AB TAK KYA KAR RAHEY HAI NO RECEIVED ICICI CASH BACK TILL DATE PLEASE TAKE ACTION IMMEDIATELY & CONFIRM ME IMMEDIATELY

Paytm Customer Care

  • 2018-12-20 21:38:43
  • RATED 3
PAYTM Customer Care All India Numbers: 09081686150 or 180018001234 Paytm Corporate Office Address Paytm Mobile Solutions Pvt. Ltd. B-121, Sector 5 Noida, Gautam Buddh Nagar District Uttar Pradesh India – 201301 Paytm Registered Office: 1st Floor Devika Tower, Nehru Place, New Delhi – 110019 If you are facing any problem with PAYTM Service, PAYTM Customer Support. Please post your complaint/query/problem/doubt in the below comment box.

Refund issue

  • 2018-12-07 01:50:56
  • RATED 1
Bad experience bad customer service totally a bad experience by this Paytm they delay with the refund things and won't respond to our queries

Unfortunately Paytm has stopped

  • 2018-12-04 12:42:01
  • RATED 1
The caption above is being faced for 4 days now. I have been trying to pay for my electricity bill. The email address [email protected] has replied that it is no longer monitored. The IVR contact numbers are all useless. Paytm is worse than Indian bureaucracy. It makes you go around in circles. Most unhelpful, it has hit the pits. I demand immediate redressal.

Paytm saved my life.

  • 2018-12-02 11:18:56
  • RATED 4
Paytm saved my life. That's all I would say. Not just during the demonetisation but also afterwards. I'm perpetually a lazy person, if I had to go and withdraw money or even look for my wallet I would simply due of hunger. Plus, I hate carrying my cards or remembering my numbers (I hate everything to be exact). So, when I can pay using my phone, the same thing I spend my most of my time on. It's a golden opportunity. Now, I sit on my sofa and ask the delivery guys to walk into my house to make deliveries. 5/5 should use it, if you're lazy like me!

Easier transactions and great shopping store

  • 2018-10-31 14:25:34
  • RATED 4
All time favourite store. Not only for shopping but for easy transactions too. Now every store includes paytm options available. Made my life quite easier. Purchased a new phone. Arrived with great packaging first of all. Then it was such a great phone. Also gives you cashback offers. Simply loved it. Includes every phone accessories. Easier transactions and great shopping store with huge collection of products. Would highly recommend to use this website. You will never regret your decision.

Unwanted voucher attached to my Electricity Bill payment and deducted amount wide order no 6333582596.

  • 2018-10-29 02:05:35
  • RATED 1
I have paid my electricity bill of Rs. 1000/- through Paytm wide order no 6333582596 dated 21-10-2018, But when I select for cash back with this purchase (which was displayed during my purchase) another voucher of Rs. 1000 was attached and deduction done of Rs. 2000/- from my account. I complaint about this several times to Paytm Care, but they said it is non refundable deal. However I have never been asked to check this purchase without certifying any T&C the voucher is attached to my electricity bill payment. I have no need of this voucher of Uber and I am asking to cancel & refund of my amount but no action in this regard by Paytm. In one mail it is tell by Paytm resolved & refunded but no refund provided so far. As per attached file Paytm claimed that they have refunded & resolved (as per attachment) but no refund get so far.


  • 2018-10-20 11:02:17
  • RATED 1
29th sept last time, booked digital watch fitness and activity tracker but it said due to festival,, order is delayed and refunded the amount after 19 days on oct 17th. Again i have booked,, still delay in DISPATCH AND SHIPMENT,,, GOING TO TAKE LEGAL RECOURSE AND ASK FOR COMPENSATION AND NAMING AND SHAMING THEM ON ALL SOCIAL MEDIA PLATFORMS

Naming and shaming paytm on all digital platforms,, have to fo it.

  • 2018-10-20 10:59:48
  • RATED 1
29th sept last time, booked digital watch fitness and activity tracker but it said due to festival,, order is delayed and refunded the amount after 19 days on oct 17th. Again i have booked,, still delay in DISPATCH AND SHIPMENT,,, GOING TO TAKE LEGAL RECOURSE AND ASK FOR COMPENSATION AND NAMING AND SHAMING THEM ON ALL SOCIAL MEDIA PLATFORMS

Always delay in delivery of products

  • 2018-10-20 10:56:23
  • RATED 1
29th sept last time, booked digital watch fitness and activity tracker but it said due to festival,, order is delayed and refunded the amount after 19 days on oct 17th. Again i have booked,, still delay in DISPATCH AND SHIPMENT,,, GOING TO TAKE LEGAL RECOURSE AND ASK FOR COMPENSATION AND NAMING AND SHAMING THEM ON ALL SOCIAL MEDIA PLATFORMS

Complaint for Non payment, Fraud People

  • 2018-10-10 01:51:16
  • RATED 1
Hi I have been making payments through Paytm since 3 days and I get the message as payment successful and the balance from my bank account is also deducted But the receiver do not get the money. I have tried calling you guys many times but every time I keep on waiting for an executive to talk to me but of no use. Now I have specified my problem and expect you to resolve this issue. I have also attached the screenshots of my transactions along with the bank statement, have a look on those and kindly revert my money as soon as possible. PFA

Worst experiance

  • 2018-10-05 20:22:07
  • RATED 1
Worst experiance ever with paytm.i want to change my orderd product but cant conect with customer care.

We have to pay the penalty for Paytms system error

  • 2018-08-15 13:44:20
  • RATED 1
Tickets booked at 10.00 am at the peak office hours. Tickects provided at 10.40 and 11.00 and there is no cancel option or return option. When their system is in fault. These 3 QR codes were booked due this error

Worst experience

  • 2018-07-31 09:53:52
  • RATED 1
I purchased a google gift card but unable to redeem it tried contacting the customer support it saying i havent done any transactions and i cant reach the direct cc person, worst paytm

Nice App Got Quick Cashback....!!

  • 2018-06-03 13:19:38
  • RATED 5
yes, Really a nice app because it has given me cashback very quickly ....... I thought they will not give that cashback but I was wrong...... nice and user-friendly.

100 % Cashback Offer

  • 2018-05-19 06:41:13
  • RATED 5
When I have bought flip-flop from Paytm, I got surprised the product is delivered to me in just 2 days only and its packaging that was very much effective. The product is packed within box covered with a quality polythene bag. The Main thing is Flip Flop is Free because First order Through Paytm is totally free This thing satisfied me that my product is shipped safely. About its delivery product is shipped in only 2 days that was my 2nd-time experience when I have received this product in only a few days. I wish Paytm will maintain its quality services.

Amazing Cashback offer and Quality product

  • 2018-04-24 04:57:51
  • RATED 4
When I bought Shoes by Paytm Mall it gave cashback offer to me shoes looked like very stylish and comfortable. I decided to buy this shoes and I ordered shoes and make payment by Debit card. I got surprised the product is delivered to me in just 2 days only and its packaging that was very much effective from the safety point of view because the product is packed with inbox & that is covered with bubble wrap and covered with a quality polythene bag. This thing satisfied me that my product is shipped safely I wish Paytm will maintain its quality services

I hate paytm payment system

  • 2018-04-24 04:54:30
  • RATED 1
I clicked on pay option to pay 15000 to someone. when I added, they not got transferred in his paytm, in place of that, paytm shown, Payment failed That's not done, now what I do with 15000 in paytm?

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