Make My Trip Reviews & Complaints

Founded in 2000 by IIM-A alumnus, Deep Kalra was a website that revolutionised tours and travelling in India. MakeMyTrip made it convenient for all of us to go on tours without the hassle of an agent. MMT started its journey by catering flight booking services. However today, they assist in booking rail and bus tickets, cab service hotel booking. They have customised holiday packages, both domestic and international. Their homestay bookings are well-priced and cater to the elite as well as the masses.

With partnerships like Luxury Tours and Travel Private Limited, ITC Group and Hotel Travel Group, Mygola, MakeMyTriphave increased their reach to a massive extent, over the last 18 years. They provide comfortable hotels, various sightseeing options and great restaurants in the place you’re visiting. Their packages are tailor-made according to each destination and need. Whether it is a popular holiday destination like Shimla, Goa or Delhi or places like Ladakh, Sikkim or Uttarakhand, they have it all.

Romantic honeymoon packages, special itineraries for solo travellers, exclusive packages for women, plans for afamily with kids or pet-friendly hotels, you don’t need to worry about any travel woes. With their new feature, they also show homestays so that the traveller could experience the very fabric of the place without leaving their accommodation. MakeMyTrip has made it easier for people who are not so tech savvy by enabling offline bookings by dropping a query. You also get gift cards perfect for gifting someone. And even if you don’t need your gift card, and wish to return it, you will get a 100% refund. They have offers all year round which keeps attracting customers to book from their site.  

The MakeMyTrip app is easy to use and is handy for people to make their bookings. They have amazing offers which make it even more affordable. Moreover, it gives an opportunity for users to earn through a simple referral programme. The staff is helpful and friendly. The site and app are very well-organized with 24/7 customer care support including live chat. You will have complete online assistance for bookings and cancellations. Although, if you want to cancel and want a refund, it will happen with a lot of follow-ups. Their cab service is exceptionally bad. Overall, MakeMyTrip has made so many trips successful, because the customers have it all set and it is hassle-free.