category : Health

LensKart Reviews & Complaints

1.75
4 reviews

LensKart Overview

Customer Care Number: +91-9999899998
011 4949 4646
Contact Email: [email protected]
Working hours:
Mon 11:00 am - 09:00 pm
Tue 11:00 am - 09:00 pm
Wed 11:00 am - 09:00 pm
Thu 11:00 am - 09:00 pm
Fri 11:00 am - 09:00 pm
Sat 11:00 am - 09:00 pm
Sun 11:00 am - 09:00 pm
Country us_flag India

Started in 2010, Lenskart is a private company that runs 49 offline franchises across various Indian cities with its headquarters in Delhi.

Customers also like the wide range of options, discounts and offers. The fact that the first eye wear comes free is also a big hit with its customers. The ‘Bike Eye Check-up’ service to the public offering door-to-door check-up program has also been highly appreciated by the customers.

However, there have been various customer complaints around Lens Kart. The primary area of concern is the poor customer service, poor specialist knowledge and expertise and faulty delivery and payment charge and refunds.

There have been instances of wrong prescription glasses and contacts causing several instances of eye stress and damage to its customers. Noting that eyes are one of the most sensitive parts of the human body, the specialists have to be extremely careful in prescribing its customers.

There have also been complaints about the customer service which many have rated as the worst in the country. Products have also been reported to have been delivered to the wrong address and much longer than the promised timeline.

In conclusion, Lenskart is a startup with many positive initiatives. But, they need to seriously work on their problem areas in order to retain the trust and loyalty of their customers.

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4 Reviews From Our Community

    • 5 Stars
    • 0
    • 4 Stars
    • 1
    • 3 Stars
    • 0
    • 2 Stars
    • 0
    • 1 Stars
    • 3
    • User friendly
    • Shipping
    • Quality
    • Service & Supporty
    • Value for Money

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LensKart Reviews

Worst Product Quality & After Sales Service

  • 2020-01-14 04:43:39
  •  382k Views
  • RATED 1
Order ID:1218239579 Lenskart is just ignoring the issue of physical damage done by the wrong frame provided. I am wearing it for more than 3 months and now they are pressurizing me to take a refund for the frame which is not fitting on my face saying that they are not having the appropriate frame for me. I have already provided a product ID from their catalog but still, they are not willing to address my problem and resolution.

Zero quality control - defective product

  • 2019-05-29 03:36:48
  •  840k Views
  • RATED 1
No quality control, received defective product twice. Every time I will have to survive without specs for weeks during return, even if it is Lenskart's manufacturing fault.

(I must say don't shopping on Online because they even don't know how co-ordinate with delivery to be honest)

  • 2019-05-06 02:27:10
  •  360k Views
  • RATED 1
Such a fake remarkable commitement shown by Lenskart's people (I must say don't shopping on Online because they even don't know how co-ordinate with delivery to be honest) #unbelievable #this is dumb site

Any kinds of frames, glasses and looks u can easily get

  • 2018-10-31 14:33:58
  •  573k Views
  • RATED 4
I would say amazing store for eyewear. Any kinds of frames, glasses and looks. According to your choices and types. Also includes stylish sunglasses and goggles. I personally ordered oval sunglasses. I found it so amazing and comfortable. I carry it with me all the time. Great collection and quality products. Easy shipping and payments. I totally loved it. Best eyewear online store. Multiple styles and types. Would highly recommend this store.

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