category : Clothing & Fashion

DHgate Reviews & Complaints

8 reviews

DHgate Overview

Address 6F Dimeng Commercial Building No.3-2 Hua Yuan Road, Haidian District, Beijing, China map_location
Customer Care Number: 86-10-82028870 86:10-82025838
Contact Email: [email protected]
Working hours:
Mon 09:00 am - 05:00 pm
Tue 09:00 am - 05:00 pm
Wed 09:00 am - 05:00 pm
Thu 09:00 am - 05:00 pm
Fri 09:00 am - 05:00 pm
Sat Closed
Sun Closed
Country us_flag China

DHgate is an online business-to-business supplier selling items for cheap in wholesale. The Chinese business tycoon, Diane Wang founded DHgate in 2004 after she saw the opportunities growing for production in the country. It also provides logistics services, international payment services, trust and safety, escrow protection and internet financing services.

DHgate is very easy to use as it operates in various languages like English, Spanish, German, Russian, Italian, French and Turkish. In 2015, DHgate launched DHport which is a manufacturer-business service which allows companies to buy goods directly from the factories, making it even cheaper to buy.

There is an array of categories to choose from. It caters to every age group and class of customers. From apparel, bags, automobile accessories, household appliances to jewellery, lighting, shoes and accessories, musical instruments, tactical gear, games, and fashion products.

Clothing includes men’s clothing, women’s clothing, undergarments, cosplay outfits and even unstitched fabric. Business and industrial products like office supplies, packing and shipping items, and even cell phones of various brands like Oneplus, Huawei and much more. Sports accessories, watches, household appliances, computer and other electronics in their categories.

 Customers who buy in retail are quite happy with the cost and the quality you receive at the price. It is important to note that all the items on there are not 100% authentic but you will get first copies and products at top-notch quality. Delivery is relatively quicker than its alternatives.

The site is easy to understand and they also have an online customer care chat but it is mostly unavailable. DHgate makes it difficult to contact any customer service executives as they haven’t provided any email ids or contact numbers. Therefore, it becomes difficult to carry out returns as you have a limited return period of 7 days.



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8 Reviews From Our Community

    • 5 Stars
    • 0
    • 4 Stars
    • 0
    • 3 Stars
    • 1
    • 2 Stars
    • 1
    • 1 Stars
    • 6
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DHgate Reviews

Disastrous service and scammer Sellers.

  • 2020-01-26 05:50:21
  • RATED 1
I ordered orders totalling over $30. After I received false tracking information numbers with my orders going to multiple destinations. Except my town, Dallas Texas I disputed for full refund on each order. I'll await to see the outcome. Hopefully I'll receive my money back. To all others who'd like to shop on dhgate don't do it. Go elsewhere there theifs and scammers. Dhgate, you've got to get better your scum.

Worst company

  • 2019-03-22 04:26:50
  • RATED 1
I have tried to buy from DH gate twice on oth occasions I have been ripped off either by godos not being delivered or on their refund policy. I would recommend to anyone DO NOT USE these people they will cost you money and frustration.

Bad quality and poor customer service

  • 2019-01-12 12:41:43
  • RATED 1
I bought handbags 90.00 worth photos of the bags were great but when I received them they were horrible !!! Nothing like the photos quality the poorest you could get! Ok now I want to return the junk and they are not cooperating and not giving me my refund all I want is to send back this junk and get my money and DHgate is just ignoring this issue!! **** beware of this ** if you buy you will be sorry!!!

the products are delivered late

  • 2018-12-06 10:36:59
  • RATED 3
I ordered kitchen products as I shifted to a new house. When the order arrived, the kitchen utensils were dirty and some of them had black spots on it. I mailed the website as there was no contact number available but they were not reverting back. The website is bad. Further, the products are delivered late and are of very bad quality.

delivery is very bad

  • 2018-12-06 10:17:40
  • RATED 2
I recently ordered a dress for my daughter’s wedding. It arrived very late. The delivery is very bad. Also, the dress was not of the exact quality that I saw online. The fabric was worn out and it looked as if it was old. The website does not provide good products.

Not good customer care

  • 2018-12-06 09:57:25
  • RATED 1
I ordered my soccer boots which never arrived. They sent a small envelope with paper balls inside it. I tried to contact the customer service section. They responded but then I did not receive any refund. Never buying from this website again.

no reply or information about my problem

  • 2018-12-04 08:55:07
  • RATED 1
I recently ordered two hockey jerseys from the website and was very disappointed when they arrived. The number on the back of the jerseys are not straight. Further, they look worn out and are not of good quality. I contacted the seller and received no reply or information about my problem. The website is absurd and not trustworthy.

never responded - damn

  • 2018-12-03 04:40:22
  • RATED 1
I ordered a designer handbag. It arrived after four weeks and was of very cheap quality. I wanted to exchange the product but the customer service officials never responded with a proper message. Now I am stuck with this bad quality bag. The website is totally responsible for my loss. There is no advice or remedy from the website officials. They should definitely improve this.

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