category : Online Stores

CaratLane Reviews & Complaints

4 reviews

CaratLane Overview

Address 1st Floor, No 32, 2nd Street Khader Nawaz Khan Road, Nungambakkam, Chennai - 600034 map_location
Customer Care Number: 18001020103
Contact Email: [email protected]
Working hours:
Mon 09:00 am - 01:00 pm
Tue 09:00 am - 01:00 pm
Wed 09:00 am - 01:00 pm
Thu 09:00 am - 01:00 pm
Fri 09:00 am - 01:00 pm
Sat 09:00 am - 01:00 pm
Sun 09:00 am - 01:00 pm
Country us_flag India

Chennai  based CaratLane is India´s leading jewellery online marketplace that has totally transformed the jewellery buying and wearing experience in India.

There has been a unanimous agreement regarding the designs of Carat Lane products. Customers have found their designs much better than other companies. There are also good options of products to choose from and great exchange deals offered to customers. While the quality of the products has also been satisfactory, there have been few cases of questionable quality especially in the certification of diamonds and their purity. Most of their products are quality checked and certified by companies like BIS, GIA, SGL, etc that certify jewellery.

Customers also have a free of cost ´try at home´ service facility that allows customers to try out products in the comfort of their home and buy accordingly. Alternatively, customers can also virtually try and select jewellery via their mobile app available of Android and iOS platforms.

The feedback on the customer service has been mixed ranging from excellent and highly attentive to rude and inefficient. They have a better return and exchange policy than other retails stores. One let-down is the fact that there is no money back guarantee for any of their products. Customers also want more store outlets in major cities and 100% assurance for all the products.

Overall, customers trust CaratLane and are satisfied with their products and service.


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4 Reviews From Our Community

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CaratLane Reviews


  • 2023-02-27 21:21:55
  • RATED 5
nice post. useful information. CaratLane does good service. You'll try and have a good time


  • 2023-02-03 06:26:44
  • RATED 5
nice. Caratlane also has very beautiful and elegant designs for everyday diamond wear

Great Experience at Caratlane Goa branch

  • 2022-08-08 04:58:01
  • RATED 5
The only Store of Caratlane in Goa which is in Panaji has the warmest staff who provide the best support and service. Saisha showed us all the options very patiently and also answered all our queries regarding the product and other associated details. It was a great experience of first time shopping with Caratlane for my engagement ring. Caratlane also has very beautiful and elegant designs for everyday diamond wear


  • 2021-07-14 05:22:31
  • RATED 5
Smartphones have completely changed the lives of humans in more ways than we can think of. Without a doubt, all the services and demands that you need can be completed within a few clicks on your mobile device through mobile applications. Back in the days, when there wasn't a mobile for everything and people had to do everything by themselves like if they wanted to wash their car then either they would have to do that by themselv

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