category : Beauty & Personal Care

Beauty Bay Reviews & Complaints

2 reviews

Beauty Bay Overview

Address Beauty Bay Ltd. PO Box 518 M5 0BN United Kingdom map_location
Customer Care Number: 0161 848 4480
Contact Email: [email protected]
Working hours:
Mon 07:00 am - 09:00 pm
Tue 07:00 am - 09:00 pm
Wed 07:00 am - 09:00 pm
Thu 07:00 am - 09:00 pm
Fri 07:00 am - 09:00 pm
Sat 07:00 am - 09:00 pm
Sun 07:00 am - 09:00 pm
Country us_flag United Kingdom

The UK-based, rapidly growing cosmetic and skincare store was established in 1999. Now, as a more e-commerce company, Beauty Bay is grown to be Europe’s largest independent online beauty retailer and more accessible to makeup aficionados across the globe. Their mission is to be the #1 beauty destination for the young, daring and fearless. With over 10,000 products and 200 beauty brands, their market is influenced by customer demand and breakthrough beauty trends.

 The 200+ brands e-commerce website sells products of brands like Anna Sui, Wella, Revlon Cosmetics, L.A. Girl and Milani. Their target customer base is fearless teenagers who are willing to try and experiment with various looks. Their makeup collection includes lipsticks, primers, contour kits, eyeshadow palettes, blushers, toners and many other variants. You can find both cheap and expensive options for the product you need. The cosmetics are 100% authentic and of top-notch quality. And for flawless application of the makeup you buy, you need feathery-soft, blendable brushes. Beauty Bay has an array of quality brushes including foundation brushes, kabuki brushes, fan brushes, liner and eyeshadow brushes, and a bunch of tools for cleaning them. Eyelash curlers, false lashes, cleansing cloth, makeup sponges are some of the accessories you can buy. They also focus largely on skincare and have numerous products that you can use to take care of your skin. Cleansers, masks, exfoliators, hair removal creams, toners and serums are some of the skincare choices available on sale. Moisturisers, body wash and scrubs, oils and sun care are some popular body care products on the website. Beauty Bay has an extraordinary stock of nail and cuticle care. There are combo sets that you can buy if you want to gift a beauty enthusiast like makeup sets, haircare sets, nailcare sets, skincare sets and makeup brushes sets.

 Beauty Bay is well known for its strong customer service. Customers are usually very pleased with its quick delivery and careful packaging. Even if the products get damaged in transit, Beauty Bay promptly refunds their money. They have a loyal customer base because of all of this and their pocket-friendly cosmetics and skincare products. Though, sometimes when customers pay extra for the express delivery, their package turns up on their door at the pace of a normal delivery. The high shipping charges might turn you off at the checkout. You can’t forget to check out the Beauty Bay blog and newsletter if you want to be up to date with all the promotions coming up, or clever beauty hacks.

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Beauty Bay Reviews


  • 2019-09-22 16:40:46
  • RATED 1
Would NOT recommend. Ordered for the first time a couple months ago and never received the order. They placed the case under investigation with the carrier and I just got an email saying there was nothing they can do about the missing order since the carriers GPS shows they left it at the right address. No signature request or anything. They also said I logged in and requested the driver leave it, which I did not do. Filed complaint with federal Consumer Financial Protection Bureau.

BeautyBay - worse experience ever

  • 2019-05-29 04:50:54
  • RATED 1
BeautyBay was the most unprofessional shopping site I’ve experienced so far. I am waiting for my order to arrive still, even after 1 month has already passed and I have been given 6-10 days. They are not doing a thing about it, not even taking the time for reading my complaints. Unfortunately, I have chosen the No Tracking Shipment option, so they are not even able to provide a tracking number, a thing which I haven’t seen on any other site. I find their customer service very poor, with no consideration for the client at all. Of course, I wouldn’t recommend ordering from this site if you don’t want to take the chance of wasting lots of time and nerves on their lack of respect for their customers. This is the first time I am writing a negative review, as I really think people should know about it in order to avoid having the same bad experience.

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